Rosa’s Home Stores
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Frequently Asked Questions
How do I know that you'll keep my information private?
We definitely take your privacy seriously - it's part of our commitment to great customer service! As a visitor, our site automatically recognizes your Internet service provider, but you can't be identified as an individual. For customers who make a purchase, we do collect information on which pages are accessed at our site. We use this information to improve your overall shopping experience. We also keep track of information volunteered during the order and registration processes - and we keep this information confidential. In an effort to offer you the best - and most current - shopping opportunities, we may contact you with news about our products, services and events.
Is my email address kept private?
Yes, your information is kept private! We are committed to ensuring your privacy as a customer. You can be confident that we do not sell or exchange names, or any other information about our online customers, with third parties.
What credit cards do you accept?
MasterCard, Visa and Discover.
What is your satisfaction guarantee?
Certified Expert Service Gaurantee!
Replacement of your new product...FREE,
if our certified factory trained technicians
are unable to repair that which the manufacturers
warranty covers during the time the manufacturer
warranties both the parts and labor, as long as
the original manufacturer can provide the parts
necessary to complete the repair.
The fine print: Extension of the Certified Expert Service Gaurantee for the entire duration of your extended warranty choice.
Price Guarantee
Rosa's 110% Low Price Guarantee
If within 30 days from the date of purchase at Rosa's Homestores you find the same item available for less, under the same terms and conditions as Rosa's from an authorized stocking retailer within 10 miles of Rosa's store location, Rosa's will refund 110% of the difference. The fine print: This policy does not apply when the comparative retailer limits quantities, or when the item is not available to the general public. Note: You must provide proof of competitor's price and your Rosa's invoice. Offer does not apply to manufacturer's rebates, "Going-Out-of-Business" events, floor samples, and one of a kinds.
How do I contact your store?
For all contact information, please visit our Contact Us page.
How do I report a problem?
To report a problem you may have experienced on our site, please visit our Contact Us page.